| Impacts of Quality Factors on the effectiveness of Web-Based Management Information System with the Mediating Role of User Satisfaction | |
| 2013-05-23 | |
| Time | 1500 until 1600 |
| Meeting Room 7th Floor | |
| Kamal M. H. Alhendawi | |
| Dr. Ahmad Suhaimi Baharudin | |
| N/A | |
| The effect of Web-based Information system (WBIS) on the organization performance at individual level has been one of the most significant factors for IS researchers. As the decision makers and IS mangers spent millions of dollars in IT development, the assessment of WBIS is greatly needed in order to justify the IT investment in terms of employee performance. This study aims at testing the impact of the five quality factors (system quality, information quality, service quality, interface quality and communication quality) on the effectiveness of Web-based Management Information Systems (WBMIS). The effectiveness is assessed based on employee performance: task performance and contextual performance. Further, this study also tests the mediating role of user satisfaction. For this purpose, this study is primarily concerned with the development and validation of new multi-dimensional instrument and model for assessing the effectiveness of WBMIS. In a large scale study, a sample of 384 UNRWA respondents is gathered in order to validate the adapted study instrument and the developed assessment model. An exploratory factor analysis is employed in order to validate the factor structure of the adapted scale while multiple and hierarchical regression analysis are used for examining the developed theoretical model. The results of validity and reliability analysis provided the researcher enough confidence to proceed toward validating the proposed assessment model. The results of multiple regression analysis indicate that the user satisfaction has a mediating role on the relationship between information quality, service quality, communication quality, and effectiveness. In contrast, the results showed that interface design and system quality have insignificant relationship with user satisfaction, and thus, there is no mediating role for user satisfaction. The findings suggested that system quality, information quality, service quality and communication quality have important role in the Palestinian context, and especially in UNRWA, as they contribute to employee performance and user satisfaction as well. As UNRWA has a semi-governmental role in providing basic services to millions of Palestinian refugees such as education, health, finance and camp improvement, this study is expected to contribute to the enhancement of employee performance and satisfaction at UNRWA operating areas, the Palestinian governmental organizations such as ministries, and other international organizations. Further, the findings of the study are encouraging and indicate that the developed model could be applied to other different domains such as E-government. Thus, UNRWA, Palestinian governmental organizations, and other related organizations such as public sectors and NGOs should act on developing the quality of the WBMIS in order to ensure the users satisfaction with the WBMIS system which in turn affect the users’ perceptions, expectations and motivation positively, and therefore, enhance the employees’ professional and contextual skills towards the achievement of the organizational objectives. | |
| N/A | |
| none | |
| 2012/13 | |
| 2 | |
| N/A |
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Address: School of Computer Sciences Universiti Sains Malaysia 11800 USM, Penang, Malaysia Tel: (+604) 653 3888 ext. 3647/3610 Fax: (+604) 657 3335 |
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